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Frequently Asked Questions

Bellow you will find answers to the questions we get asked the most

Slip-On Bandana Slip-on bandanas have the same pattern on both the back and the front of the bandana and can be worn by slipping your dog's collar through the opening between the back and front of the bandana, then clipping the collar around your pup's neck. Slip-ons require a collar and cannot be tied around your dog's neck. Tie-On Bandana Tie-on bandanas have a patterned front side and a coordinating solid-colored back side and should be tied loosely around your pup's neck. The bandana is not too tight if you can place two fingers between the bandana and your dog's neck and easily slide them back and forth. Check Out Size Guide: https://tailsuppup.com/pages/sizeguide-for-dog-bandanas

All of our bandanas are sewn with all the seams inside, so not additional sewing is done on the outside of the product. This is perfect for a flawless look on the outside of the product when taking photos. Some dogs prefer to have a seam added on the outside to help it stay in place for longer wear.

Typically, orders will ship within 5 business days. If you order a custom embroider item it can take up to 14 days to be made. TUPscription boxes always ship on the 1st of the month. Peak season may change this processing time.

ALL TUPscription boxes will ship on the 1st of every month.

You will be charged for your subscription box on the day you sign up. Your sign up day will be your bill date moving forward. For example, if you sign up on February 10th you will be billed for your next box on March 10th. All subscription boxes will ship on the 1st of every month regardless of your bill date.

To initiate your cancelation please email hello@tailsuppup.com You must request cancellation for your subscription box 30 days prior to your bill date. Some exceptions may apply.

You will be charged for your subscription box on the day you sign up. Your sign up day will be your bill date moving forward. For example, if you sign up on February 10th you will be billed for your next box on March 10th. All subscription boxes will ship on the 1st of every month regardless of your bill date. If you sign up for your subscription on 1st-13th of the month you will receive that month’s theme. Anytime after the 13th, we cannot guarantee that you will receive that theme. Instead, you may receive our Welcome Box. Thereafter, you will receive the regular themed subscription box. Free Shipping applies to the lower 48, charges will apply for shipping to Alaska, Hawaii, and Canada.

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