FREE DOMESTIC SHIPPING ON ALL ORDERS OVER $75

EFFECTIVE 3/6/2021

RETURN POLICY:

Tails Up, Pup gladly accepts returns of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online that shipped to a U.S. address for a store credit (TUP E-Gift Card). You must contact us and initiate the return within 14 days of the date ordered.

RETURN PROCESS: 
  1. Initiate a Return

  2. Customer will be responsible for cost of return shipping. Original shipping costs are non-refundable. 

  3. Items must be in perfect condition to be accepted for return. Never worn, No make-up or deodorant stains. Original tags must still be attached.

  4. Once we receive your return and inspect the item(s), we will refund the purchase amount to a TUP E-Gift Card sent to your order's email address. If the item is does not pass return inspection you will not receive a refund.

  5. Please allow up to two weeks for your return to be processed.

FINAL SALE RESTRICTIONS:

Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:

  • Personalized (If you select a bandana that includes personalization, but choose to leave it blank, this item is still NOT eligible for return.)

  • Boxes (mystery, grab bags, exclusive, monthly…)

  • Altered items (such as adding a seam or ties)

  • Items purchased during a holiday/seasonal sale (including but not limited to Memorial Day Sale, Christmas In July, End Of Year Sale…)

  • Monogrammed

  • Custom Orders

  • Face Masks 

  • Hair Accessories 

  • Mystery Items

  • Doorbusters

  • Gift Cards

  • Items Marked Final Sale or Under Our Sale Tab

  • Orders paid with using AfterPay or Sezzle

PLEASE NOTE: ORDERS CANNOT BE CHANGED, MODIFIED, OR CANCELED AFTER CHECKOUT.

DEFECTIVE ITEM PROCESS:
  1. If you have received a defective item, please contact customer service within 3 DAYS to inform us of the issue. 

  2. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. 

  3. You must include a photo of the damage/defect with your email.